How can I place an order?
Easy! Just Add to Cart the products you like and click on the Checkout or Paypal buttons. If you are buying many products, click the Cart icon at the upper right corner of the page to start the checkout process.
HOW LONG DOES SHIPPING TAKE?
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
- Processing time: Order verification--printing--cutting--sewing and packaging, which takes 7-10 days.
- Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. US orders usually take 7-12 days to arrive at their destination. International orders take between 3 and 8 weeks.
WHY MY TRACKING NUMBER IS NOT UPDATED ONLINE?
Since we are working with an overseas fulfillment center please allow 2-5 days for your tracking number to be updated in their system once your shipping confirmation email is received.
Please be assured that once your tracking number is sent to you, your order has in fact shipped. Some tracking numbers may display that your order is not found or is still in Asia even when it is well on its way to you, this is because Asia is one of the largest International postal hubs and updating their tracking systems can take time.
ORDERS WITH INCORRECT ADDRESS INFORMATION
Once your order has been submitted it can no longer be modified. Any packages returned due to a wrong or incorrect address will be reshipped at the cost of the purchaser. Please take a glance or two and double check your address is right. Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses. Please review your order carefully before submitting your order!
WHAT COUNTRIES DO YOU SHIP TO?
Vng Hoodies offers you the best shipping options, regardless of where you live.
On a daily basis, we deliver to customers across the globe and ensure customer satisfaction with a money back guarantee.
We also strive to provide the very highest levels of responsiveness to you at all times by guaranteeing a response to any inquiries within 24 hours
WILL THERE BE ANY DUTIES/TAXES ON MY PACKAGE?
Due to the small stated value amounts entered by our fulfillment center it is NOT often that our customers receive duty/extra charges upon import. With that said every country reserves the right to charge tax on any imports, which is entirely out of our control.
In the rare event a charge occurs, customers are 100% responsible for all taxes, duties or tariffs if applied by your local customs. Note that, the taxes, duties, or tariffs are not part of the shipping charges. It is not charged by us nor your post office. It is charged by your countries customs department. For an exact costs of these fees you should see your local post office or customs office. We will not be responsible for such expenses under any circumstances.